Terms & Cancellation Policy
These terms apply to every transfer booked on lombok-transfer.com, operated by RAZ Mandalika Triguna, Lombok, Indonesia.
1. Service
- Private transfers with a professional driver. We do not rent vehicles without a driver.
- Prices are per vehicle for a one-way journey and include the driver, fuel, airport parking and bottled water.
- Fares depend on distance and group size: 1–2 passengers standard fare, 3 passengers + Rp 100,000, 4 passengers + Rp 200,000, 5 or more passengers + Rp 700,000 (one larger vehicle). Groups larger than 12 are quoted on WhatsApp.
- Night pick-up or drop-off between 22:00 and 05:00 (Lombok time): + Rp 50,000 per journey. Return bookings receive a 10% discount.
- Free waiting time is included for airport and hotel pick-ups. Additional waiting beyond that: Rp 50,000 per hour. Extra stops: Rp 50,000 per stop.
2. Booking & payment
- Bookings must be made at least 6 hours before pick-up.
- Payment is made in full online through Midtrans (card, QRIS, virtual account or e-wallet), or via the secure payment link we send on WhatsApp.
- A booking is confirmed once payment is received. Unpaid online bookings expire after 2 hours.
3. Changes & delays
- Please include your flight number. We track flights and adjust the pick-up time for delays at no extra cost.
- Changes to date, time or address are free when requested at least 24 hours before pick-up, subject to availability.
4. Cancellation & refund
- Cancelled 24 hours or more before pick-up: full refund.
- Cancelled less than 24 hours before pick-up: non-refundable.
- No-show (guest not at the pick-up point without notice): non-refundable.
- If we are unable to provide the transfer, you receive a full refund.
- Refunds are returned to the original payment method within 7–14 working days.
5. Contact
Syarat & Kebijakan Pembatalan
1. Layanan
- Antar-jemput pribadi dengan supir profesional. Tidak melayani sewa kendaraan lepas kunci.
- Harga per kendaraan untuk sekali jalan, sudah termasuk supir, BBM, parkir bandara, dan air mineral.
- Tarif tergantung jarak dan jumlah penumpang: 1–2 orang harga normal, 3 orang + Rp 100.000, 4 orang + Rp 200.000, 5 orang atau lebih + Rp 700.000 (satu kendaraan besar). Rombongan lebih dari 12 orang ditawarkan lewat WhatsApp.
- Jemput/antar malam pukul 22.00–05.00 WITA: + Rp 50.000 per perjalanan. Pesanan pulang-pergi mendapat diskon 10%.
- Sudah termasuk gratis waktu tunggu untuk jemput bandara dan hotel. Tunggu tambahan di luar itu Rp 50.000 per jam. Titik singgah tambahan Rp 50.000 per titik.
2. Pemesanan & pembayaran
- Pemesanan paling lambat 6 jam sebelum jemput.
- Pembayaran lunas secara online melalui Midtrans (kartu, QRIS, virtual account, e-wallet), atau lewat link pembayaran aman yang kami kirim di WhatsApp.
- Pesanan terkonfirmasi setelah pembayaran diterima. Pesanan online yang tidak dibayar kedaluwarsa setelah 2 jam.
3. Perubahan & keterlambatan
- Cantumkan nomor penerbangan. Kami memantau jadwal pesawat dan menyesuaikan jam jemput tanpa biaya.
- Perubahan tanggal, jam, atau alamat gratis bila diajukan paling lambat 24 jam sebelum jemput, sesuai ketersediaan.
4. Pembatalan & refund
- Pembatalan 24 jam atau lebih sebelum jemput: refund 100%.
- Pembatalan kurang dari 24 jam sebelum jemput: tidak dapat direfund.
- Tamu tidak hadir di titik jemput tanpa kabar: tidak dapat direfund.
- Jika kami tidak dapat melayani: refund 100%.
- Refund dikembalikan ke metode pembayaran asal dalam 7–14 hari kerja.